Welcome!

Announcements

Due to renovations in the library, the Knowledge Commons will be closed during Summer Session 1. The Service Desk will provide limited services on the second floor of Paterno Library. We apologize for the inconvenience and will resume our normal operations in the Knowledge Commons when the renovations are completed.

Welcome back!

Mission Statement

The IT Service Desk @ Knowledge Commons provides convenient access to hands-on IT help for all Penn State students, faculty, and staff.

Location

IT Service Desk @ Knowledge Commons
Room W130A, Pattee Library
814-865-HELP (4357)

Fall/Spring Hours

Monday - Thursday, 8am - 12am
Friday, 8am - 6pm
Saturday, 10am - 6pm
Sunday, 10am - 12am

Summer Hours

Monday - Thursday, 8am - 6pm
Friday, 8am - 5pm
Saturday & Sunday, 1pm - 5pm

Services Provided

The IT Service Desk @ Knowledge Commons offers hands-on support for:

  • On campus wireless connectivity for laptops and mobile devices
  • Hardware diagnostics & installation support
  • Assistance with data transfer and backup
  • Software installation and trouble shooting
  • Virus/Spyware detection and removal