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Mission Statement

The IT Service Desk @ Knowledge Commons provides convenient access to hands-on IT help for all Penn State students, faculty, and staff.


IT Service Desk @ Knowledge Commons
Room W130A, Pattee Library
814-865-HELP (4357)

Fall/Spring Hours

Monday - Thursday, 8am - 12am
Friday, 8am - 6pm
Saturday, 10am - 6pm
Sunday, 10am - 12am

Summer Hours

Monday - Thursday, 8am - 6pm
Friday, 8am - 5pm
Saturday & Sunday, 1pm - 5pm

Services Provided

The IT Service Desk @ Knowledge Commons offers hands-on support for:

  • On campus wireless connectivity for laptops and mobile devices
  • Hardware diagnostics & installation support
  • Assistance with data transfer and backup
  • Software installation and trouble shooting
  • Virus/Spyware detection and removal